FAQ | Instrutemp antigo

The warranty is valid only for analyzers purchased from Instrutemp and returned for annual maintenance and calibration, at least once a year*, by our authorized technical department.

Inspection and testing of your analyzer and accessories, repaired according to our specifications;

Internal tubes, water collectors and filters, sensors, pumps, and batteries checked and replaced as needed - We may charge you if your analyzer or accessories are misused;

Relevant software updates;

We guarantee that the price you see is the price you pay, except when your analyzer has been misused.

*You must send the equipment in at least once a year; failure to do so will void the warranty.

We have an authorized laboratory for technical support, maintenance, and calibration of KANE flue gas analyzers, fully equipped with standard gas cylinders.

We have a complete inventory of spare parts.

We have highly qualified personnel.

We have over twenty-three years of experience.

We maintain and calibrate over 500 flue gas analyzers annually.

Our laboratory operates with ISO 9001:2015 quality certification.

We complete all maintenance, repairs, and upgrades of Kane flue gas analyzers within an average of seven business days.

Carefully pack the gas analyzer, probes, and accessories in a box.

Download the "Equipment Shipping Form" HERE and fill out the requested information.

Print the form correctly and include the Repair Shipment Invoice (Operation Code – CFOP 5915 for customers in the State of São Paulo and 6915 for customers outside the State of São Paulo).

ATTENTION: We will not accept the equipment without the form and invoice.

Send to the address: Unit 1 - Logistics and Laboratory - Rua Fernandes Vieira, 156 – Belenzinho - São Paulo – SP Zip Code: 03059-023 - Hours of operation: Monday to Friday from 8:00 AM to 12:00 PM and from 1:00 PM to 5:30 PM;

The form must be fully completed and as detailed as possible;

Please report any defects we need to know about; and

Accessories you would like us to check (e.g., probe, printer, and charger) - We will check, repair, and replace as needed.

Before closing the box, please make sure you include all necessary items and documentation.

Every calibration has an expiration date, but this basically depends on the frequency of use of the instrument, severity and environmental weather, handling, storage and degree of accuracy of the instrument. Identical measuring instruments, calibrated on the same date, may have different validity according to the above parameters. Therefore, it is up to the customer to define the appropriate validity for their measuring instrument, which can vary between days, months and even years. Remembering that, during the period of validity, if the measuring instrument suffers any damage, it is necessary to adjust and calibrate it again. We at Instrutemp recommend to our customers that the calibration is carried out once a year

Measurement uncertainty can be understood as the “doubt” around the result obtained during calibration. By definition, no measurement is 100% accurate, but the smaller the measurement uncertainty, or “doubt,” attributed to the result, the more reliable the measurement. Calibration Laboratories with lower uncertainties express more reliable results than Calibration Laboratories with higher measurement uncertainty.

No, the purpose of calibration is to inform the customer of measurement errors at that exact moment, as a “photograph” of the instrument. With this, the customer is able to assess how the instrument was performing during the previous period of use, making it possible to identify failures in the measurement process, even recalls. In this case it is necessary to carry out maintenance, or adjustment, of the measuring instrument