kane care

Kane Care is Kane's extended warranty service in partnership with Instrutemp.

When you purchase a combustible gas analyzer, we offer Kane Care for a fixed price—no surprises—for repair, adjustment, maintenance, and/or calibration with the speed and reliability of our laboratory.

Fixed Price Service and Recertification - The price you see is the price you pay;

KANE is the only UK analyzer manufacturer with UKAS accreditation to ISO/IEC 17025:2017 for gas, temperature, and pressure;

KANE is also ISO 9001, ISO 14001, and BS OHSAS 18001 certified;

The warranty is valid only for analyzers purchased from Instrutemp and returned for annual maintenance and calibration, at least once a year*, by our authorized technical department.

Inspection and testing of your analyzer and accessories, repaired according to our specifications;

Internal tubes, water collectors and filters, sensors, pumps, and batteries checked and replaced as needed - We may charge you if your analyzer or accessories are misused;

Relevant software updates;

We guarantee that the price you see is the price you pay, except when your analyzer has been misused.

*You must send the equipment in at least once a year; failure to do so will void the warranty.

• Annual calibration ensures that my analyzer readings are accurate;

• So you have access to all Kane Care coverage;

• Quality assurance.

We have an authorized laboratory for technical support, maintenance, and calibration of KANE flue gas analyzers, fully equipped with standard gas cylinders.

We have a complete inventory of spare parts.

We have highly qualified personnel.

We have over twenty-three years of experience.

We maintain and calibrate over 500 flue gas analyzers annually.

Our laboratory operates with ISO 9001:2015 quality certification.

We complete all maintenance, repairs, and upgrades of Kane flue gas analyzers within an average of seven business days.

Carefully pack the gas analyzer, probes, and accessories in a box.

Download the "Equipment Shipping Form" HERE and fill out the requested information.

Print the form correctly and include the Repair Shipment Invoice (Operation Code – CFOP 5915 for customers in the State of São Paulo and 6915 for customers outside the State of São Paulo).

​ATTENTION: We will not accept the equipment without the form and invoice.

Send to the address: Unit 1 - Logistics and Laboratory - Rua Fernandes Vieira, 156 – Belenzinho - São Paulo – SP Zip Code: 03059-023 - ​Hours of operation: Monday to Friday from 8:00 AM to 12:00 PM and from 1:00 PM to 5:30 PM;

The form must be fully completed and as detailed as possible;

Please report any defects we need to know about; and

Accessories you would like us to check (e.g., probe, printer, and charger) - We will check, repair, and replace as needed.

Before closing the box, please make sure you include all necessary items and documentation.

1. Your analyzer is as good as new;

2. Calibration certificate;

3. Invoice.